T&Cs

This is a natural wood product and is very different to wooden furniture that you will find in high street shops, which is usually made from engineered wood. Engineered wood doesn’t react to its environment in the same way as natural timber. The timber we use may move as it reaches equilibrium with its environment. By this we mean the moisture content in this timber has got to SLOWLY match the moisture content in your house. (E.g., the moisture content in our workshop is 10%, and the moisture content in a centrally heated house is roughly 5%). This may cause the timber to deflect marginally from being straight and square; all part of the charm of a natural wood product. For tips on how to slow down the equalisation process, and minimise its effects, please refer to your care guide (which will be sent to you by email at checkout). Please allow up to 10mm in variation in length and width of our tables and benches.

The wax oil we use reacts differently to each piece of timber meaning colours may vary. Colours will also vary slightly from items in our listings and can appear significantly different under certain lighting. We recommend that you see colour samples before placing your order.

CANCELLATIONS

We understand sometimes mistakes can be made and therefore allow cancellations up to 48 hours from time of purchase.

REFUNDS AND EXCHANGES

As our products are made to order, we do not accept returns or exchanges. Exceptions apply to faulty or damaged goods – in this instance, we will offer a replacement, repair or refund.

ORDER PROCESS & DELIVERY

We will contact you once you have placed your order to discuss delivery, usually within 3-4 weeks (depending on the current lead times which will be detailed on our website). We will request contact details for the courier to communicate with you to arrange a suitable delivery date and time.

Placing an order through our website will be deemed as acceptance of the terms and conditions on our website.